Product Support Specialist

2022-05-20T16:00:02+01:00 May 20th, 2022|
Location: Newmarket, Suffolk

Employment type: Permanent / Full Time

salary: £25,000 to £30,000 -
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Job Description

Aspire Recruitment are recruiting a Product Support Specialist on behalf of our client in Newmarket, Suffolk.

Start: Immediate
Location: Newmarket, CB8
Hours: Mon to Fri, Full Time
Salary: £25,000 to £30,000

  • Pension
  • Company Sick Pay
  • Private Healthcare
  • Company Laptop and mobile phone

Our Client:
Our client are an innovative and dynamic company and they’e looking for a Product Support Specialist to join their growing team to support the increasing number of farmers moving to the Opti-Till system of crop establishment. 

Responsibilities of The Product Support Specialist:

After Sales Customer Support

  • Provide support to the After Sales Manager to ensure high service levels are maintained to the satisfaction of customers.
  • Travel, national and/or international, to carry out service and/or repairs for customers, as required.
  • The provision of out of hours service and/or repairs cover (ie. outside contracted hours, weekends etc).
  • The Product Support Specialist will provide cover, as and when required, on the shop floor.


  • To provide a full support service to both the UK and Export sales teams, as and when required.
  • Attend national and international exhibitions and, as part of the team, work to set up the company stand ensuring that our machines are presentable.
  • Work closely with the Sales teams to support dealer salesmen visiting farmer customers to assist in selling the company’s products and systems, as and when required.


  • Support partners with crop trials, set up and planning, using the company’s products.
  • The Product Support Specialist will build positive working relationships with distributor and dealer staff.
  • Report issues back to the Engineering and/or Service departments to ensure the ongoing development of the company’s products and systems. 


  • Visit dealers and distributors to conduct training on machine installations, service training, attendance of Open Day events etc. to present the company’s products ie. machine walk-rounds and Powerpoint presentations to farmers.
  • Training operators, as and when required, to get the best out of the company’s products.


  • A presentable and professional image must be portrayed at all times.
  • Report back on competitor activity including pictures/photographs and customer feedback.
  • Undertake any other reasonable duty or task within your capability which the Company deems appropriate and suitable.
  • The Product Support Specialist will identify and meet personal job-related training and development, as required.
  • Provide assistance in terms of general and specific business support, as and when required.

If you are interested in this position, feel you have the relevant experience and skills and would like to apply, please call our team now on 01223 855440 or apply online.

Our client is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Aspire Cambridge is acting as an Employment Agency in regards to this Permanent opportunity.

Due to the high number of applications expected if you have not heard back from us within 14 days please take it that your application has not been successful.

All applicants must have the right to work in the UK and reside in the UK on territory.


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