Customer Accounts Assistant

2021-12-06T15:05:11+00:00 December 6th, 2021|
Location: Linton, Cambridgeshire

Employment type: Permanent / Full Time

salary: £19,500 -
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Job Description

Aspire Cambridge are recruiting a Customer Accounts Assistant on behalf of our client in Linton, Cambridgeshire.

Start: Immediate
Location: Linton, CB21
Hours: Mon to Fri, Full Time
Salary: £19,500

Responsibilities of the Customer Accounts Assistant:

  • Dealing with customer enquiries regarding their account both on the telephone and via email each day
  • Taking payments from customers over the telephone and via the post, and logging them securely and accurately against the relevant accounts
  • Accurately recording large numbers of BACS payments against relevant customer accounts
  • Keeping the delivery drivers rounds books and customers’ accounts completely accurate and communicating any changes with the relevant milkman/woman
  • The Customer Accounts Assistant will be acting as the first point of contact for any customer complaints – either dealing with personally over the telephone or email with excellent interpersonal skills or escalating where necessary
  • Chasing customer debts where an account hasn’t been paid (sending reminders, letters, calling customers etc) and taking further action where necessary
  • Creating promotional leaflets to promote seasonal offers
  • The Customer Accounts Assistant will be assisting colleagues whenever necessary

Requirements of the Customer Accounts Assistant:

  • Experience in an office and/or customer service role
  • Outstanding communication and interpersonal abilities, both in person and via email
  • Ability to work well within a small team
  • The Customer Accounts Assistant will be able to multi-task in a busy role without losing attention to detail, in a calm manner
  • Excellent organisational skills
  • Familiarity with office management procedures

If you are interested in this position, feel you have the relevant experience and skills and would like to apply, please call our team now on 01223 855440 or apply online.

Our client is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Aspire Cambridge is acting as an Employment Agency in regards to this Permanent opportunity.

 

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