What do you need to consider in order to excel at Customer Service?

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What do you need to consider in order to excel at Customer Service?

2022-05-26T11:58:58+01:00 May 26th, 2022|News, All, Recruitment|

It’s fair to argue that customer service is a part of practically any job, whether dealing with internal or external ‘clients,’ but it’s also reasonable to say that it’s at the heart of some jobs.

So, what should you remember and how can you best assist the customer when working in a role which requires you to build relationships with your clients?

Make sure you’re available and customers can reach you – create a way for customers to contact you, and take advantage of technology like live chat, the web, social media, and, of course, the phone. Once you’ve received their request, make sure to acknowledge it and offer them a timeline for when you’ll respond.  If you are unable to respond fully within the given timeframe ensure to give your customer updates so they know what the current situation is – show that the customer is being listened to.

Make sure the client is being looked after by the right person; if you are unable to assist the customer but know someone who can, don’t hesitant to pass the opportunity on to a colleague; the key goal is to ensure the consumer receives the best service possible.

Don’t be afraid to obtain feedback from your clients or to contact them on a regular basis to ensure that everything is running smoothly and that they have no immediate needs. This not only demonstrates excellent customer service, but it also opens up new business opportunities. – remember to check in regularly.

Become a trusted advisor to your clients by learning what makes them tick and providing them with suggestions and methods to make their lives easier. This could be in the context of a business or merely a hobby or pastime. Customer loyalty can be enhanced by this extra attention to detail.

Make sure you thank your clients – every time you contact your client, thank them for their support and use special occasions such as holidays to send a note of appreciation.

Finally, and most importantly – deliver what you promise. Don’t make false promises to your customers, or tell them untruths – not only will it come back and bite you – it will also make them lose faith in you.  Rather to admit that something isn’t possible or timeframes may need to be moved than to make false promises and disappoint.

Think you have what it takes to work in a customer-centric role? Get in touch today.

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