Emotional Intelligence (EQ) has gained more momentum in the last 20 years as businesses recognise the benefits of EQ and the impact increased EQ has on employee wellbeing and productivity. Since the Covid pandemic, this has become even more important as many employees have been evaluating what is important to them, what they want from their jobs and work-life balance.
What is Emotional Intelligence?
Loosely defined as the ability to recognise and manage your own emotions and recognise the emotions in others, Daniel Goleman popularised the theory of EQ with five main components: Self Awareness, Self Regulation, Internal Motivation, Empathy, and Social skills. Goleman states that “The interest in emotional intelligence in the workplace stems from the widespread recognition that these abilities – self-awareness, self-management, empathy and social skill – separate the most successful workers and leaders from the average. (Goleman, 2012).
Emotional Intelligence and effective people management
In order to successfully recruit, develop and manage people to deliver an organisations strategy and objectives, business leaders need to take into consideration, not only a person’s skills and aptitude, but what makes them tick as a person. People and emotions cannot be separated which is why understanding Emotional Intelligence (EQ) is vital to the effective management of people. During an employee’s lifecycle, they will have some very emotionally charged moments, so it is important to understand how to handle these situations; knowing how to handle your own emotions and meet your employees in theirs.
Circumstances such as promotions, grievances, disciplinary situations, re-structuring etc all bring about intense emotions. Managers with a high EQ will be better able to deal with these situations and interpret their employees’ reactions which in turn will enable them to meet the employee with compassion and understanding. Retaining top talent depends on this. People need to feel they are understood and supported to feel engaged and happy at work. Whilst IQ for a person does not change throughout a lifetime, EQ can be developed upon and according to Daniel Goleman, is a far better indicator of workplace success.
Since the Covid Pandemic…
Many studies have shown that EQ is related to job satisfaction. The recent lockdowns as a result of the Coronavirus pandemic saw many people sat at home evaluating their lives and work-life balance. As positive as this is, what is means is that for those who have a less than optimal work life balance or who are not happy in their current roles or organisations have gone back to work post lockdown and promptly quit. And if they haven’t already, many are showing signs of quitting. This is what has been deemed as the “Great Resignation”. Because of this is it even more vital for businesses to take notice of EQ and how it can increase workplace happiness and employee retention. There are some very effective tools a business can use to increase employee EQ, well-being and workplace happiness. Contact us today on 01223 855441 if you need help or support in this area.
About Aspire HR
Headquartered in Cambridge, UK Aspire HR make Human Resources available and affordable to all companies no matter how small. Few businesses can afford a full time HR professional.
Aspire HR is your flexible HR manager; here to help you protect your business, leaving you to concentrate on what you do best – run your business. We help businesses to grow and be profitable, and we look to partner with you to build strong long-standing relationships.
Get in touch with our CIPD accredited HR Consultants today on 01223 855441.